COMPREHENSIVE SERVICING

When every second counts, put your mind at ease with a service contract from Support Guard.

Specially developed for business-critical systems, our service offers integrated support for almost all manufacturers

and their respective operating systems. You can create your own service package based on your individual system requirements

MAXIMUM SYSTEM AVAILABILITY

    The consequences of a failure of business critical systems are something every company must seek to avoid at all costs.

    For this reason, Support Guard places great value on proactive servicing.

    That is why experienced CIOs and IT decision-makers choose a comprehensive Support Guard Service Contract.

BUDGET SECURITY

With a Support Guard Service Contract you protect yourself from those nasty surprise costs for repairs, support and servicing, which can wreck your budget and endanger the financing of security-relevant projects.

From hardware servicing, repair and software support to telephone support and system monitoring, you receive everything you need for the smooth operation of your data centre.

It is the best way to ensure your systems are exceptionally well protected.

Featured service

MANUFACTURER - SYSTEM - MODEL

IBM / Lenovo

SERVERS

. Blade Center
. System X
. System P
. System I
. System Z
. Think Server
. Flex System

DISK STORAGE

. DS3000 - DS8000
. SVC
. Storwize & Unified

TAPE STORAGE

. TS 1xxx / 2xxx / 3xxx / 4xxx / 7xxx
. LTO, DAT, DLT, SDLT, Jaguar

SAN

. Please refer Cisco and Brocade

Featured service

MANUFACTURER - SYSTEM - MODEL

DELL

SERVERS

. PowerEdge
. PowerEdge Blade
. PowerEdge VRTX

DISK STORAGE

. PowerVault

TAPE STORAGE

. PowerVault

SWITCHES

Xxxxx

SAN

. Please refer Cisco and Brocade

Featured service

MANUFACTURER - SYSTEM - MODEL

HEWLETT - PACKARD

SERVERS

. ProLiant
. Integrity - Itanium
. Blade

DISK STORAGE

. MSA
. EVA
. 3Par (E, S, V, T Series)

TAPE STORAGE

. MSL
. LTO (Ultrium)

SWITCHES

. PRO Curve / Aruba

Featured service

MANUFACTURER - SYSTEM - MODEL

CISCO

SERVERS

. UCS Series
. MCS Series

SWITCHES

. Catalyst / Nexus Series
. MDS Series

Featured service

MANUFACTURER - SYSTEM - MODEL

EMC

DISK STORAGE

. VNX (e)
. Clariion CX

SAN

. please refer Cisco and Brocade

Featured service

MANUFACTURER - SYSTEM - MODEL

BROCADE

SAN

. Switches
. Directors

HARDWARE SERVICING

YOU DECIDE WHAT YOU NEED

Support Guard’s Hardware Service Contract combines proactive system support with the Support Guard Remote tool and direct access to the specialist expertise of Support Guard’s knowledge database.
This service is complimented by an Auto Call System that automatically reports hardware errors to the Support Guard Control Centre. In this way, a Support Guard service technician can be with you with the correct replacement parts before you have even noticed the fault.

HARDWARE SERVICING

YOUR SECURITY IS OUR BUSINESS

The Support Guard Software Service Contract allows SLAs to be chosen to fit individual requirements – for all companies, which rely on the maximum availability of their IT systems:

• 24 X 7 availability online, telephone and on-site service
• Call back within 15 minutes
• Technician response times of under 1 hour
• Guaranteed repair time of 4 hours
• 24 hour parts availability
• Ticket system
• IT engineers appointed according to customer-specific requirements

Our Service

SHARED SERVICES

OPERATING SYSTEMS

HEWLETT - PACKARD

HP - UX
OpenVMS

CLUSTER

IBM PowerHA

SUN / ORACLE

Solaris

x86 _ OPERATING SYSTEMS

Windows
Hyper - V
VMWare
Linux

SERVER VIRTUALISATION

IBM PowerVM (Virtual I/O Server)
VMWare
Hyper - V

IBM

AIX
VIO
NIM

Our Service

SYSTEM BACKUPS

SYSTEM BACKUPS

Disaster Recovery Services

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Client’s testimonials

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